Privacy Policy

Pleo Innovations Ltd, located at 14 Newcombe Street, Suite 201, London, Greater London, SW3 4AA, United Kingdom, develops AI-powered robotic companions and provides custom robotics engineering, integration, software development for autonomous systems, maintenance, support, and consulting services. This Privacy Policy details our commitment to safeguarding the personal information of our website visitors, clients, and partners.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

We may collect and process the following categories of personal data:

• Identity Data: Name, title.
• Contact Data: Email address, postal address, phone number (+44 20 7946 0579).
• Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We collect this data through direct interactions (e.g., when you fill out forms, subscribe to services, or correspond with us) and automated technologies (e.g., cookies and similar technologies when you interact with our website).

We use your personal data for the following purposes:

• To provide and manage our services and products.
• To process your inquiries and requests, including requests for quotes.
• To improve our website, products, and services.
• To send you marketing communications where you have opted in.
• To comply with legal and regulatory obligations.
• For internal analysis, such as business planning, performance assessment, and research.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us at info@pleoinnovations.co.uk.

We keep our Privacy Policy under regular review. This version was last updated on 15th February 2024. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.